- How much is the shipping cost to my country?
As every order is different (amounts/sizes/country) it's hard to have 1 shipping cost. Select the artwork you like and continue to your shopping cart. It will showcase the shipping cost for you.
Depending on the pieces you have selected, you can have more pieces added for the same shipping cost.
- Do I need to pay import costs on my package?
If your country is located outside the EU-zone, you might be obligated to an import tax.
Import duties/import tarrifs are at the buyers expense.
Mon'Art items are shipped under HS tarrif code 9701, free of import fees in some countries. Be sure to check your local import agents.
- My country is not in the shipping list, how do I order?Contact us by
email and we will add your country to our shipping list, we ship worldwide.
- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible. Mostly it is shipped the same day or the workingday after ordering. In busy periods it can sometimes take a few days but we will do everything to get your piece out asap and on the way to you.
- How do we ship?
We ship all our orders with FedEx. We are not responsible for missed birthdays, holidays, ... We ship out your order the same day or the working day after a weekend/national holiday.
We ship under DAP incoterm for packages outside Europe.
- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://fedex.com
Change the language of the tracking website in the top right corner.
- My tracking number does not work?!
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, you can't rush creativity.
