SHIPPING WORLDWIDE

FAQ

Frequently Asked Questions
- How much is the shipping cost to my country?
As every order is different (amounts/sizes/country) it's hard to have 1 shipping cost. Select the artwork you like and continue to the checkout page. Fill in your address and you'll get a detailed shipping cost to your country or check THIS page with standard shipping costs.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible. You can't rush creativity.

- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.

- How do we ship?
We ship all our orders with GLS, DHL and Bpost with tracking ID. (national postal service with A+ rating)

- How can I track my order?
When your order is shipped you received a tracking number. Track it at https://gls-group.eu/BE/en/track-trace or http://www.Bpost.be/track

- My tracking number does not work?!
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, you can't rush creativity. 
For Bpost tracking numbers you'll need to fill in your postal code to make it work, together with the tracking code which you have received in your email box.

- Does my artwork comes in a box?
Yes, all of our products come in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery. Our bigger pieces come in a wooden crate.

- Do you have a return policy?
We're pretty sure you will like the Mon'Art pieces. Would be a shame to send those back to us.

- How can I pay?
We accept, Paypal, Visa, Mastercard, Maestro & American Express. 


- Is my frame well protected when shipping? 
Of course it is! We ship every piece with much inside protection so it will arrive in 1 piece. 

- Is it real money or real gold?
Think twice please.

- My question is not listed above.
Feel free to contact us at any time and we're happy to help you.