My package is stuck in customs? What to do?!
Once in a few hundreds packages is checked by customs / US customs border & protection. Therefor your package takes a bit longer as expected unfortunately. The only thing we can do is wait, wait and wait. CBP can take 30-45 days. All of our packages have the necessary documents and CN23 papers on it for customs so you’re good. Your package will arrive!
Please understand we always ship your packages very fast, mostly the same day or the day after, just because we want you to enjoy your piece as fast as possible. Sometimes customs doesn’t think the way we like to think.
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
THANK YOU FOR UNDERSTANDING AND YOUR PATIENCE!